Return & replace
Customer sends the old part back on a prepaid label. The replacement is held until the return scans.
Set by Maya Chen · 3d ago — it was Green return
Tent body
AO-SM3-BODY · component of AO-SM3-SAG · qty 1
Main door zipper split behind the slider at the lower corner; the teeth won’t re-mesh. Rest of the body is fine.
Everything else on the order stays with the customer — only the components listed above are covered by this claim.
Zipper split at the lower corner
Slider run, teeth stay open
Return label
UPS Ground · $11.42
1Z999AA10200001049
Sep 20, 3:12 PM · Burlington, VT, US
All 1 update
Shipper created a label, UPS has not received the package yet.
Sep 20, 3:12 PM · Burlington, VT, US
Checked 20 min ago
Replacement
Order WTY-0019 — placed at no charge. On hold
Held until the return scans.
Customer email
Sent 3d ago to ellen.barnes@example.com.
“Your warranty claim WC-1049 is approved — here’s your return label”
Customer called in. The zipper on the main door split at the lower corner on her second night; the photos are clear. We want the body back so the zipper can go to the factory with the rest of the batch.
Customer emailed — “Approved: return & replace”
System · 3d
Replacement WTY-0019 created at no charge and put on hold
System · 3d
Return label bought — UPS Ground, $11.42
System · 3d
Approved
Maya Chen · 3d
Outcome changed
Maya Chen · 3d · reason: we want the body back so the zipper can go to the factory
2 files added
Maya Chen · 3d
Claim filed by support
Maya Chen · 3d