Allowed
Registered for push.
Send yourself one to check a channel really works — it goes through exactly the same path a real notification does.
Puts the customer's own words on the lock screen instead of "there's a new message". Switch it off and alerts still arrive — they just don't quote anything. Applies to Slack and email too.
New unassigned conversation
Nobody has claimed it yet.
New message on one of your tickets
A customer replied.
Always only for tickets assigned to you.
No reply in a while
A ticket has sat unanswered.
New warranty or shipping claim needs a decision
Filed by a customer or by support.
New verification needs a decision
A gov or pro discount application.
Claim flagged for review
Worth a careful read before deciding.
What's still sitting in the inbox, on a fixed interval — separate from the alerts above, so you can mute the noisy ones and still get a nudge.
Email still arrives — it waits in an inbox rather than waking you. Alerts inside the window are dropped, not queued.
This only affects your alerts. To make live chat and calls behave as if we're closed, use Silence in Settings.
10:00 PM
7:00 AM
Times are in Mountain Time. Change the zone on the web.