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Dorris

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WC-0042

Trailside Outfitters · TSO · filed 9/19/2026

Needs decision

What the dealer submitted

Product
Tent Footprint 2P
SKU
AO-FP2
Units affected
2
Bought on order
TSO-26-012
End customer
Morgan Ellis
Condition
Used
What happened
Corner grommet pulled out of the webbing on the second night. Staked out normally on packed dirt.
Customer wants
Replacement

Evidence (3)

Messages with the dealer

  • Erin Walsh · dealer · 9/19/2026, 3:12:40 PM

    Two footprints from the same carton came back with the same torn corner. Photos of both attached.

  • Priya Nair · Acme · 9/20/2026, 9:05:12 AM

    Thanks, Erin. Looking at these today.