Warranty & Claims · Dorris, with made-up data

This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone app Back to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Open claims

6

2 need a decision today

Awaiting return

1

return & replace, not yet processed

On the bench

2

paid repairs in progress

Cost this month

$129.40

component replacement value

Claim	Customer / account	Item claimed	Outcome	Status	Age	Exposure
WC-1052 Portal	Iris Tanaka #4861	Ridgeline 2P Tent Hubbed main pole	Green return	Needs decision	today	$14.80
WC-1051 Portal	Hannah Lindqvist #4851	Camp Lantern Charging cable	Green return	Needs decision	1d	Not costed
WC-1050 Portal	Priscilla Vance #4864	Rain Fly 3P Rain Fly 3P	—	Waiting on customer	2d	$19.90
WC-1049 Support	Ellen Barnes #4863	Summit 3P Tent Tent body	Return & replace	Approved	3d	$52.40
WC-1048 Dealer	Trailside Outfitters no order on file	Summit 3P Tent Main poles (pair)	Return & replace	Under review	4d	$21.60
WC-1047 Portal	Dana Whitfield #4858	Ridgeline 2P Tent Rain fly	Green return	Approved	7d	$24.60
WC-1046 Support	Grace Okafor #4854	Trail Sleeping Pad Pad body	Send in for repair	Approved	9d	$24.10
WC-1043 Support	Marcus Reed #4855	Ridgeline 2P Tent Hubbed main pole +1 more	Green return	Recovered	13d	$18.90
WC-1042 Support	Priscilla Vance #4412	Down Camp Quilt Baffle panel	Send in for repair	Approved	15d	$9.40
WC-1041 Portal	Ray Olsen #4850	Down Camp Quilt Down Camp Quilt	Discount / Loyalty offer	Denied	16d	$74.30

Claim	Customer / account	Item claimed	Outcome	Status	Age	Exposure
WC-1052 Portal	Iris Tanaka #4861	Ridgeline 2P Tent Hubbed main pole	Green return	Needs decision	today	$14.80
WC-1051 Portal	Hannah Lindqvist #4851	Camp Lantern Charging cable	Green return	Needs decision	1d	Not costed

Claim	Customer / account	Item claimed	Outcome	Status	Age	Exposure
WC-1049 Support	Ellen Barnes #4863	Summit 3P Tent Tent body	Return & replace	Approved	3d	$52.40
WC-1047 Portal	Dana Whitfield #4858	Ridgeline 2P Tent Rain fly	Green return	Approved	7d	$24.60
WC-1046 Support	Grace Okafor #4854	Trail Sleeping Pad Pad body	Send in for repair	Approved	9d	$24.10
WC-1042 Support	Priscilla Vance #4412	Down Camp Quilt Baffle panel	Send in for repair	Approved	15d	$9.40

Claim	Customer / account	Item claimed	Outcome	Status	Age	Exposure
WC-1046 Support	Grace Okafor #4854	Trail Sleeping Pad Pad body	Send in for repair	Approved	9d	$24.10
WC-1042 Support	Priscilla Vance #4412	Down Camp Quilt Baffle panel	Send in for repair	Approved	15d	$9.40