This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Support

AI knowledge

What the storefront assistant answers from. The help center, blog and saved replies are harvested automatically — write an entry by hand for anything else you want it to know.

Where knowledge comes from
Last run: 2 hours ago

help_article: 2 seen, 0 updated · blog: 2 seen, 0 updated · macro: 8 seen, 1 updated

Help center
2 in use
Synced 2 hours ago
Blog posts
2 in use
Synced 2 hours ago
Saved replies
1 in use
Synced 2 hours ago

Everything above is read from inside Dorris — the help center, the blog and saved replies. Entries written by hand are never touched by a sync.

Standard cron, in the timezone above. The default 0 3 1 * * is 3am on the 1st of each month.

Test what the assistant knows

Type a question the way a customer would. These are the exact entries the storefront assistant would be given — anything outside its dates, archived, or marked “Internal only” is left out, just like on the storefront.

  1. 1
    Warranty: what's covered

    Every tent, pad and quilt is covered against manufacturing defects for as long as you own it. Poles that bend or break in normal use are replaced free, with no need to send the old one back.

  • Holiday shipping cutoffs Written by us Acme Until 12/24/2026

    Order by December 17 for standard shipping and by December 20 for 2-day shipping to arrive before Christmas anywhere in the lower 48.

  • Restock dates for sold-out items Written by us Acme

    The wide Trail Sleeping Pad is expected back the week of October 12. Offer the Notify me button; never promise a date to a customer.

  • Warranty: what’s covered Help center

    Every tent, pad and quilt is covered against manufacturing defects for as long as you own it. Poles that bend or break in normal use are replaced free, with no need to send the old one back.

  • Returns within 60 days Help center

    Unused gear can be returned within 60 days of delivery for a full refund. We email a prepaid label; refunds go back to the original card once the package is scanned in.

  • Where is my order Saved replies

    Hi {{first_name}}, thanks for checking in! Your order {{order_number}} is on its way, and you can follow it here: {{tracking_link}}

  • How to seam-seal your tent Blog posts Acme

    Everything you need to reseal the fly seams on a Ridgeline or Summit after a few seasons: what to buy, how long it takes to cure, and the one mistake to avoid.

  • Dealer pricing and minimums Written by us Northbound Internal only

    Dealers buy at keystone with a $1,500 opening order and $500 reorders. Send the price sheet from the Wholesale inquiry macro; never quote dealer prices to retail customers.

  • Fall quilt sale Written by us Acme Not in use Expired 9/15/2026

    20% off the Down Camp Quilt through September 15. Code FALLQUILT20 at checkout.

  • Ridgeline 2P or Summit 3P? Blog posts Acme

    The Ridgeline sleeps two with room for packs in the vestibules. Pick the Summit if you camp with a dog, need to sit up to change, or want space for a third person now and then.