This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Support

Support settings

Inboxes, agents, and connected systems

Connected inboxes
Gmail accounts that feed the shared inbox
Acme Outdoors
support@acme-outdoors.example.com
Connected
Northbound Gear
support@northbound-gear.example.com
Connected
Auto-merge tickets
Group repeat emails from the same person into one ticket

Closed tickets are never merged into — a new email on a closed ticket always starts a fresh one. Any merge can be undone from the ticket's ⋯ menu.

Live chat
Storefront widget, AI first responder, and business hours — per brand

While the AI agent is answering, chats stay quiet and land in the inbox like any other ticket; the team is alerted the moment a customer asks for a person. This widget is currently on for Acme Outdoors.

Business hours
Mon–Fri, 8am–6pm Mountain Time
Order self-service
TrackingCancelEdit addressAdd itemsRemove items

Browser notifications: Allowed

Escalated chat assignment
Who owns a live chat once it leaves the AI

When a chat is handed to a human or converted to email, assign the ticket to .

Only fills an empty seat — a chat somebody has already claimed keeps its owner. Applies to chats that escalate from now on, not to ones already in the inbox.

Contact form
Add the “Dorris Contact Form” block anywhere in the theme editor. Submissions arrive in the inbox as their own channel — they never touch the shared inbox, and the support address is never shown on the site.
Heading
Get in touch
Button label
Send message
Questions
NameRequired
EmailRequired
Order numberOptional
MessageRequired
Phone & texting
The number customers call and text, who it rings, and what voicemail says — per brand

Phone and texting are connected · You're on call for Acme Outdoors

Phone number
+1 (555) 010-2871
Rings
Whoever is on call, then voicemail after 30 seconds
Voicemail greeting
“You've reached Acme Outdoors — leave your name, order number and a callback number and we'll get right back to you.”
Social channels
Which Instagram, Facebook and YouTube accounts are connected, and what each token can do
Instagram
@acmeoutdoors
Connected
Can send DMsCan moderate comments
Facebook Page
Acme Outdoors
Connected
Linked to Instagram above
YouTube
Acme Outdoors
Connected
Can reply to comments
TikTok (comments)
@acmeoutdoors
Connected
Can moderate comments
Agents
Who can be assigned conversations
Tim HainesYou
tim@example.com
Maya Chen
maya@example.com
Luis Ortega
luis@example.com
Priya Nair
priya@example.com
Jordan Blake
jordan@example.com
Sam Whitaker
sam@example.com
Blocked senders
Email from these addresses never becomes a ticket
  • Marked as spam · by Luis Ortega · Sep 14, 2026
  • Marked as spam · by Maya Chen · Sep 9, 2026

Unblocking only affects mail that arrives from now on — anything sent while blocked was never filed.

Connected systems
The systems this workspace reads from, per brand
Gmail · Acme
support@acme-outdoors.example.com
Connected
Shopify · Acme
acme-outdoors.myshopify.com
Connected
Gmail · Northbound
support@northbound-gear.example.com
Connected
Shopify · Northbound
northbound-gear.example.com
Connected