This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Support

Rules

Automate triage, routing and replies across every inbox

Rules run automatically on every channel — chat, texts and social messages the moment they arrive, and email within a second or two while someone has the inbox open. Assign, tag and status actions run on their own; other actions are recorded here but still need a person to carry them out.

RuleTriggerStepsRunsStatus
Tag restock questions on InstagramNew customer message2 steps42×Live
Assign warranty questions to Maya ChenNew email received2 steps31×Live
Route wholesale inquiries to TimNew email received3 steps6×Live