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Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

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A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Support

9 conversations
Priscilla VanceAcme12m Order #4864 — leaving Friday Hi Luis, The tracking still says Minneapolis and it hasn’t moved since Monday night. We leave at 6am Friday. Is there any way to get a fly to me before then? I’d hate to paddle out without one. Priscilla OpenLuis
Sofia MarinAcmeChat26m Live chat Thanks, I’ll wait! Open—
Jess MorenoAcmeInstagram comment31m @jessmoreno.outdoors Following, same question here! Open—
Dana WhitfieldAcme1h Bent pole on my Ridgeline 2P Hi, On our second night out, one of the hub poles on my Ridgeline 2P bent in a gust. It’s kinked about a foot from the end (photos attached). The tent is barely a week old. Is this covered? We’re heading out again next weekend, so a replacement pole before then would be amazing. Thanks, Dana OpenMaya
Eli NavarroAcmeText2h (555) 010-4471 Hi Eli, Luis at Acme Outdoors. No problem, it hasn’t shipped yet. I’ll update the address and text you as soon as it’s done. OpenLuis
Nadia BrooksNorthbound3h Wholesale inquiry — Juniper Peak Supply Hello Northbound team, I own Juniper Peak Supply, an outdoor shop in Leavenworth, WA. Customers keep asking for your packs and I’d love to carry the line for spring. Could you send your wholesale price sheet, minimums and lead times? We’d likely start with three or four styles. Best, Nadia Brooks Juniper Peak Supply Co. OpenTim
Theo RamirezAcme5h Swap the Ridgeline 2P for the 3P? Hi Theo, Happy to swap it! The 2P is already on its way, so keep it sealed when it arrives and reply here. I’ll send a prepaid return label and ship the Summit 3P the same day. The difference is $100.00, and I’ll send a secure invoice for it along with the label. Luis Ortega Acme Outdoors SnoozedLuis
Hannah LindqvistAcme1d Lantern won’t hold a charge Here you go. The charge light goes green after about an hour, then it’s dead again before we’re done with dinner. Hannah OpenJordan
Grace OkaforAcme2d Return one of two sleeping pads Hi Grace, The pad arrived back today and I’ve refunded $89.00 to your card. It can take 3–5 business days to show up on your statement. Thanks again! Maya Chen Acme Outdoors ClosedMaya

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Bent pole on my Ridgeline 2PAcme
dana.whitfield@example.com
Gmailsupport@acme-outdoors.example.com
Dana WhitfieldHi, On our second night out, one of the hub poles on my Ridgeline 2P bent in a gust. It’s kinked about a foot from the e21h Dana WhitfieldReceived1hto: support@acme-outdoors.example.com
Hi, On our second night out, one of the hub poles on my Ridgeline 2P bent in a gust. It’s kinked about a foot from the end (photos attached). The tent is barely a week old. Is this covered? We’re heading out again next weekend, so a replacement pole before then would be amazing. Thanks, Dana
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IMG_4172.HEIC2.4 MBIMG_4173.HEIC2.1 MB
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Hi Dana, I’m sorry the pole gave out on only your second night. That’s covered under our warranty. I’ve opened a claim (WC-1187) and we’ll send a replacement pole by 2-day shipping so it reaches you before the weekend. There’s no need to send the bent one back. If anything else looks off with the tent, just reply here. Maya

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