This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Support

9 conversations
Priscilla VanceAcme12m Order #4864 — leaving Friday Hi Luis, The tracking still says Minneapolis and it hasn’t moved since Monday night. We leave at 6am Friday. Is there any way to get a fly to me before then? I’d hate to paddle out without one. Priscilla OpenLuis
Sofia MarinAcmeChat26m Live chat Thanks, I’ll wait! Open—
Jess MorenoAcmeInstagram comment31m @jessmoreno.outdoors Following, same question here! Open—
Dana WhitfieldAcme1h Bent pole on my Ridgeline 2P Hi, On our second night out, one of the hub poles on my Ridgeline 2P bent in a gust. It’s kinked about a foot from the end (photos attached). The tent is barely a week old. Is this covered? We’re heading out again next weekend, so a replacement pole before then would be amazing. Thanks, Dana OpenMaya
Eli NavarroAcmeText2h (555) 010-4471 Hi Eli, Luis at Acme Outdoors. No problem, it hasn’t shipped yet. I’ll update the address and text you as soon as it’s done. OpenLuis
Nadia BrooksNorthbound3h Wholesale inquiry — Juniper Peak Supply Hello Northbound team, I own Juniper Peak Supply, an outdoor shop in Leavenworth, WA. Customers keep asking for your packs and I’d love to carry the line for spring. Could you send your wholesale price sheet, minimums and lead times? We’d likely start with three or four styles. Best, Nadia Brooks Juniper Peak Supply Co. OpenTim
Theo RamirezAcme5h Swap the Ridgeline 2P for the 3P? Hi Theo, Happy to swap it! The 2P is already on its way, so keep it sealed when it arrives and reply here. I’ll send a prepaid return label and ship the Summit 3P the same day. The difference is $100.00, and I’ll send a secure invoice for it along with the label. Luis Ortega Acme Outdoors SnoozedLuis
Hannah LindqvistAcme1d Lantern won’t hold a charge Here you go. The charge light goes green after about an hour, then it’s dead again before we’re done with dinner. Hannah OpenJordan
Grace OkaforAcme2d Return one of two sleeping pads Hi Grace, The pad arrived back today and I’ve refunded $89.00 to your card. It can take 3–5 business days to show up on your statement. Thanks again! Maya Chen Acme Outdoors ClosedMaya

Showing the latest conversations per inbox (last 30 days)

Lantern won’t hold a chargeAcme
hannah.lindqvist@example.com
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Hannah LindqvistHello, The camp lantern from my order charges to full, but it dies after about 20 minutes on the low setting. I’ve tried2d Hannah LindqvistReceived2dto: support@acme-outdoors.example.com
Hello, The camp lantern from my order charges to full, but it dies after about 20 minutes on the low setting. I’ve tried two different cables and wall plugs. Is there anything else I can try? Hannah
Jordan BlakeHi Hannah, Sorry about that! Could you send a short video of the lantern switching on, and of the charge light while it’2d Jordan BlakeSent2dto: hannah.lindqvist@example.com
Hi Hannah, Sorry about that! Could you send a short video of the lantern switching on, and of the charge light while it’s plugged in? If it’s the battery, we’ll send you a new lantern right away. Jordan Blake Acme Outdoors
Hannah LindqvistHere you go. The charge light goes green after about an hour, then it’s dead again before we’re done with dinner. Hannah11d Hannah LindqvistReceived1dto: support@acme-outdoors.example.com
Here you go. The charge light goes green after about an hour, then it’s dead again before we’re done with dinner. Hannah
1 attachment
lantern.MOV18.6 MB
Internal note · Jordan Blake · 1d
Battery for sure. Two more lanterns from the same batch came back this month. Sending her a new one from the Oct stock.
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