This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

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A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Dorris

Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim

Approved claims only. Claims still under review or denied aren’t counted.

Claims / month

5

approved, filed this calendar month

Warranty cost

$129.40

component replacement value

Sent back

20%

the rest resolved without a return

Time to resolve

1.6d

filed to approved

Recovered

$167.60

of $259.20 claimed to factories

Claims by month

Outcome mix

  • Green return48%
  • Return & replace20%
  • Send in for repair16%
  • Discount / Loyalty offer8%
  • Store credit4%
  • Refund4%

Failures by component

ComponentParent SKUClaimsCostSupplier
Hubbed main poleAO-RL2-SAG5$74.00Summit Pole Works
Tent bodyAO-SM3-SAG2$104.80Blue Heron Outdoor Mfg.
Rain flyAO-RL2-SAG2$49.20Kestrel Textiles Co.
Main poles (pair)AO-SM3-SAG1$21.60Summit Pole Works
Valve assemblyAO-TSP-REG4$7.20Cascade Foam Products
Lantern handleAO-LNT1$2.40Unassigned

Rate per 1,000 shipped needs units-shipped from Shopify, which is not wired up yet — these are absolute claim counts.

Pattern alerts

  • Hubbed main pole: 4 claims vs 1 (+300%)

    AO-RL2-POLE-M · Summit Pole Works

  • Tent body: 2 claims, none in the previous 90 days

    AO-SM3-BODY · Blue Heron Outdoor Mfg.

  • Rain fly: 2 claims vs 5 (-60%)

    AO-RL2-FLY · Kestrel Textiles Co.

Supplier recovery

  • Summit Pole Works$66.00 of $95.60
  • Blue Heron Outdoor Mfg.$52.40 of $104.80
  • Kestrel Textiles Co.$49.20 of $49.20
  • Cascade Foam Products$0.00 of $7.20
  • Unassigned$0.00 of $2.40

The gap is money owed and not yet collected. An “Unassigned” row means a claimed component has no supplier set — that value cannot be recovered from anyone until it does.