This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Dorris

Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim

Claim flows

The steps that decide what a customer is asked, what’s checked against their order, and what they’re offered.

FlowKindChannelLiveDraftUpdated

What a customer is asked when their gear fails, and what they’re offered.

WarrantyCustomer portalv6v79/18/2026

Lost, damaged, or marked delivered but never arrived.

ShippingCustomer portalv3—9/10/2026

Shop and dealer reports, straight into the factory pack.

WarrantyDealerv2—8/27/2026

The same questions, asked by an agent on a call.

WarrantySupport-filedNot publishedv19/21/2026

New flow

Pick what it files. That decides which steps the builder offers, and it can’t be changed later.