This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Dorris

Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim

Needs decision

2

filed, nobody has decided

Flagged

1

undecided, read carefully first

Approved, not processed

0

the customer is still waiting

Still to recover from carriers

$118.00

2 claims paid out and not recovered · 2 not filed with the carrier yet

File a shipping claim
ClaimCustomerIssueFlagsValueStatus
SC-0031

Customer portal · 1d

Adrian Pike

#4862

Never received

UPS · Delivered

Reship address differs+1
$549.00
Needs decision

Reship asked for

SC-0030

Filed by support · 2d

Owen Castillo

#4865

Damaged in transit

USPS · Delivered

—
$29.00
Needs decision

Refund asked for