This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Dorris

Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim
Consumer warranty claims feed the same supplier recovery pack as dealer claims from the wholesale portal. One factory, one claim per component — grouped by the SKU that actually failed.

Hubbed main pole

AO-RL2-POLE-M5 claims

Claims

5
4 consumer · 1 dealer

Claimed value

$74.00

Supplier

Summit Pole Works
  • WC-1043ConsumerHub cracked at the brow pole joint3 photos$14.80
  • WC-1037ConsumerPole snapped at the hub in a gust2 photos$14.80
  • WC-1033DealerFloor model; hub cracked on the second setup1 photo$14.80
  • WC-1029ConsumerHub split along the molding seam4 photos$14.80
  • WC-1024ConsumerCracked hub after a freezing night2 photos$14.80

Tent body

AO-SM3-BODY2 claims

Claims

2
2 consumer · 0 dealer

Claimed value

$104.80

Supplier

Blue Heron Outdoor Mfg.
  • WC-1049ConsumerMain door zipper split behind the slider2 photos$52.40
  • WC-1031ConsumerDoor zipper won’t close at the lower corner3 photos$52.40

Rain fly

AO-RL2-FLY2 claims

Claims

2
2 consumer · 0 dealer

Claimed value

$49.20

Supplier

Kestrel Textiles Co.
  • WC-1047ConsumerSeam tape lifting along the ridge seam2 photos$24.60
  • WC-1026ConsumerSeam tape peeling at the vestibule3 photos$24.60

Main poles (pair)

AO-SM3-POLE1 claims

Claims

1
1 consumer · 0 dealer

Claimed value

$21.60

Supplier

Summit Pole Works
  • WC-1034ConsumerShock cord snapped inside a section1 photo$21.60

Valve assembly

AO-TSP-VLV4 claims

Claims

4
2 consumer · 2 dealer

Claimed value

$7.20

Supplier

Cascade Foam Products
  • WC-1040DealerValve won’t seal on a new pad1 photo$1.80
  • WC-1035ConsumerSlow leak at the valve base2 photos$1.80
  • WC-1030DealerLeaking at the valve out of the box2 photos$1.80
  • WC-1022ConsumerValve cap cracked1 photo$1.80

Lantern handle

AO-LNT-HDL1 claims

Claims

1
1 consumer · 0 dealer

Claimed value

$2.40

Supplier

Unassigned
  • WC-1028ConsumerHandle hinge snapped1 photo$2.40

No supplier on this component yet — set one under Products & components so this value can be recovered rather than absorbed.