This part is made for a computer

Dorris on a computer is laid out for a big screen, and on a phone it's too cramped to click around in. Open this page on a computer to see every tool. Or try the iPhone app here: it has the same made-up customers, but only a few of the tools.

Try the iPhone appBack to Look inside

A real Dorris, with a made-up store. The screens Tim's store uses every day. Every customer, order and number in it is invented.

Dorris

Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim

Which product?

Ridgeline 2P Tent

AO-RL2-SAG · 8000000000101

Search your Shopify catalogue by name or SKU. Claims match on the product an order’s line item points at, which this picker resolves for you.

Which variant?

One tree covering all 2 variants. Pick a variant instead when its parts genuinely differ — a different coloured fly with its own SKU and cost.

Components

8 · $90.35 total
ComponentSKUQtyUnit costSupplierShippable
Tent bodyAO-RL2-BODY1 $38.20Blue Heron Outdoor Mfg. Dorris only
Rain flyAO-RL2-FLY1 $24.60Kestrel Textiles Co. Shopify item
Hubbed main poleAO-RL2-POLE-M1 $14.80Summit Pole Works Shopify item
Brow poleAO-RL2-POLE-B1 $4.10Summit Pole Works Shopify item
Aluminum Stakes (8-pack)AO-STK-81 $3.95Summit Pole Works Shopify item
Guyline kitAO-RL2-GUY1 $1.60— Dorris only
Door zipper sliderAO-RL2-ZIP2 $0.45Blue Heron Outdoor Mfg. Dorris only
Stuff sackAO-RL2-SACK1 $2.20Blue Heron Outdoor Mfg. Dorris only

Add a component

Pick the real item you’d ship as a replacement. Name, SKU and cost come from Shopify, so a warranty replacement moves inventory and gets picked like any other order instead of going out as a custom line.

Shopify only sees one line item. This tree is what lets a claim target one $15 pole instead of a $289 tent — and what makes the failure-rate table name a part rather than a product.

Discontinued

A loyalty offer for one of these always goes out as a single-use code — there’s nothing left to invoice. The code works on any version of the product you pick.

  • AO-TSP-ORGTrail Sleeping Pad (original)

    Code works on Trail Sleeping Pad

    Added by Priya Nair · 2mo

Flag a SKU

Code works on