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Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim
SC-0027 Processed Refund Processed

Damaged in transit · Rosa Delgado · #4856Acme · Customer portal · 10d

Processed. The refund was issued in Shopify by a person and recorded here, and the customer was emailed. Carrier recovery can still be recorded.

Submission

The customer said: Damaged in transit

What was damaged?
One of the two chairs. The box was crushed on one corner and the rear leg of one chair is bent — it won’t sit level.
Was the outer box damaged when it arrived?
Yes, badly crushed on one corner.
Do you still have the box and packaging?
Yes.
What would you like us to do?
Refund the damaged chair

What they confirmed

Before you submit

“The photos show the parcel and the chair as they arrived.”
Ticked Sep 13, 2026, 12:31 PM

Tags

damagedcrushed_box

Tracking

Delivered USPS 9400100000000000004856
Shipped
Sep 10, 2026, 4:30 PM
Estimated delivery
Sep 13, 2026, 8:00 PM
Last scan
Sep 13, 2026, 11:52 AM
Delivered
Sep 13, 2026, 11:52 AM

Read from the carrier 10d ago (Sep 13, 2026, 12:05 PM).

  1. Delivered, Front Door/Porch

    Sep 13, 2026, 11:52 AM · Tucson, AZ, US · Delivered

  2. Out for Delivery

    Sep 13, 2026, 7:10 AM · Tucson, AZ, US · Out for delivery

  3. Arrived at Post Office

    Sep 13, 2026, 5:02 AM · Tucson, AZ, US · In transit

  4. Arrived at USPS Regional Facility

    Sep 12, 2026, 3:26 PM · Phoenix, AZ, US · In transit

  5. In Transit to Next Facility

    Sep 11, 2026, 10:40 AM · In transit

  6. Accepted at USPS Origin Facility

    Sep 10, 2026, 4:30 PM · Bozeman, MT, US · In transit

  7. Shipping Label Created, USPS Awaiting Item

    Sep 10, 2026, 1:15 PM · Bozeman, MT, US · Label created

Customer

Name

Rosa Delgado

Email

rosa.delgado@example.com

Affected items

  • Camp Chair

    AO-CCH · $79.00 each
    1 × $79.00

Declared value$79.00

Addresses

On the order

Rosa Delgado1822 Ocotillo Bend LnTucson, AZ 85719United States

Confirmed ship-to

Not confirmed.

Reship to

No separate reship address.

A reship goes to the order’s shipping address — the same place the original parcel was sent.

Evidence

Crushed box on arrival

Damage · component

Bent rear leg

Damage · component

Crushed box on arrival

Damage · component · crushed-box.jpg · 1 of 2

Bent rear leg

Damage · component · bent-leg.jpg · 2 of 2

Timeline & audit trail

  1. Carrier claim paid — $79.00

    Priya Nair · Sep 21, 2026, 3:05 PM

  2. Carrier claim filed with USPS

    Priya Nair · Sep 15, 2026, 10:22 AM

    Filed online with the photos of the box and the chair.

  3. Customer emailed — “Your refund”

    System · Sep 14, 2026, 9:48 AM

  4. Processed — refund of $79.00 recorded

    Luis Ortega · Sep 14, 2026, 9:47 AM

  5. Approved — Refund

    Luis Ortega · Sep 14, 2026, 9:47 AM

  6. Claim submitted from the portal

    Rosa Delgado · Sep 13, 2026, 12:31 PM

Sent to rosa.delgado@example.com

Your refund for order #4856

Acme Outdoors

Hi Rosa,

We’re sorry your camp chair arrived damaged. We’ve refunded $79.00 to your original payment method — depending on your bank it can take a few days to show.

There’s no need to send the damaged chair back.

View your claim

Acme Outdoors · acme-outdoors.example.com