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Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim
WC-1047 Approved Green return Processed

Dana Whitfield · #4858Acme · 7d

Processed. The replacement order is real and nothing comes back on a green return. Cancel the replacement under “What was created” only if it shouldn’t stand.

Claimed items

  • Rain fly

    AO-RL2-FLY · component of AO-RL2-SAG · qty 1

    Seam tape lifting along the ridge seam; it drips at the top in steady rain.

Everything else on the order stays with the customer — only the components listed above are covered by this claim.

Submission

Filed against Ridgeline 2P Tent — SageAO-RL2-SAG

What went wrong?
Rain came through at the top of the fly on our first wet night. In daylight you can see the tape peeling off the seam along the ridge.
Which part failed?
The rain fly
When did it happen?
Sep 14, 2026
Is anything else damaged?
No.
What would you like us to do?
Send me a replacement part

Tags

flyseam_tapeleak

Evidence

Seam tape lifting at the ridge

Damage · component

Fly pitched, wet patch inside

Context

Seam tape lifting at the ridge

Damage · component · ridge-seam.jpg · 1 of 2

Fly pitched, wet patch inside

Context · wet-patch.jpg · 2 of 2

Timeline & audit trail

  1. Customer emailed — “Your replacement has shipped”

    System · 6d

  2. Replacement WTY-0017 fulfilled — USPS

    System · 6d

  3. Customer emailed — “Approved: a replacement is on its way”

    System · 7d

  4. Replacement WTY-0017 created at no charge

    System · 7d

  5. Approved

    Luis Ortega · 7d

  6. Outcome suggested by the claim flow

    System · 7d

    − —+ Green return

  7. Claim submitted from the portal

    Dana Whitfield · 7d

Sent to dana.whitfield@example.com

Your replacement has shipped

Acme Outdoors

Hi Dana,

Your replacement rain fly for the Ridgeline 2P Tent is on its way, at no charge. It went out with USPS today.

There’s nothing to send back — keep the old fly or recycle it.

Track your parcel

Acme Outdoors · acme-outdoors.example.com