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Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim
WC-1049 Approved Return & replace Processed

Ellen Barnes · #4863Acme · filed by Maya Chen · 3d

Processed. The prepaid return label and the replacement order are real, and the replacement stays on hold until the return scans. Void the label or cancel the replacement under “What was created” if either shouldn’t stand.

Claimed items

  • Tent body

    AO-SM3-BODY · component of AO-SM3-SAG · qty 1

    Main door zipper split behind the slider at the lower corner; the teeth won’t re-mesh. Rest of the body is fine.

Everything else on the order stays with the customer — only the components listed above are covered by this claim.

Evidence

Zipper split at the lower corner

Damage · component

Slider run, teeth stay open

Failure demo

Zipper split at the lower corner

Damage · component · zipper-split.jpg · 1 of 2

Slider run, teeth stay open

Failure demo · zipper.mov · 2 of 2

Timeline & audit trail

  1. Customer emailed — “Approved: return & replace”

    System · 3d

  2. Replacement WTY-0019 created at no charge and put on hold

    System · 3d

  3. Return label bought — UPS Ground, $11.42

    System · 3d

  4. Approved

    Maya Chen · 3d

  5. Outcome changed

    Maya Chen · 3d · reason: we want the body back so the zipper can go to the factory

    − Green return+ Return & replace

  6. 2 files added

    Maya Chen · 3d

  7. Claim filed by support

    Maya Chen · 3d

Sent to ellen.barnes@example.com

Your warranty claim WC-1049 is approved — here’s your return label

Acme Outdoors

Hi Ellen,

Good news: your warranty claim WC-1049 is approved. We’re replacing the tent body of your Summit 3P Tent.

Your prepaid return label is attached. Pack the old tent body, stick the label on the box and drop it at any UPS location. Your replacement is already packed and ships as soon as UPS scans your return.

Everything else from your order stays with you — only the tent body comes back.

Track your claim

Acme Outdoors · acme-outdoors.example.com