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Dorris

Warranty & Claims

Warranty and shipping claims, repairs and supplier recovery — down to the component.

Decision tree New claim
WC-1052 Needs decision Suggested: Green return

Iris Tanaka · #4861Acme · today

Claimed items

  • Hubbed main pole

    AO-RL2-POLE-M · component of AO-RL2-SND · qty 1

    Hub cracked where the brow pole seats; the main pole bent just above the ferrule.

Everything else on the order stays with the customer — only the components listed above are covered by this claim.

Submission

  • Filed within 7 days of delivery — check the photos for shipping damage before approving.

Filed against Ridgeline 2P Tent — SandAO-RL2-SND

What went wrong?
The main pole cracked at the hub on our second night out. It was pitched the same way as the first night, every stake in and both guylines out. The wind picked up after midnight and we heard it go.
Which part failed?
The main pole (the one with the hub in the middle)
When did it happen?
Sep 21, 2026
Is anything else damaged?
No. The fly and the tent body are fine.
What would you like us to do?
Send me a replacement part

Tags

polefirst_tripwind

Evidence

Cracked hub, close up

Damage · component

Pole bent above the ferrule

Damage · component

Tent pitched on the second night

Context

Cracked hub, close up

Damage · component · hub-crack.jpg · 1 of 3

Pole bent above the ferrule

Damage · component · pole-bend.jpg · 2 of 3

Tent pitched on the second night

Context · campsite.jpg · 3 of 3

Timeline & audit trail

  1. Customer emailed — “We’ve got your claim”

    System · today

  2. Outcome suggested by the claim flow

    System · today

    − —+ Green return

  3. 3 photos added

    Iris Tanaka · today

  4. Claim submitted from the portal

    Iris Tanaka · today

Approve WC-1052 — Green return

Approving applies the outcome straight away. This is everything that happens when you confirm.

Approving will

  1. 1Mark the claim approved, in your name
  2. 2Create a $0 replacement order for the Hubbed main pole (AO-RL2-POLE-M), shipped to the address on #4861
  3. 3Email iris.tanaka@example.com the “Approved — green return” message
  4. 4Lock the claim so its record can’t be rewritten

Deny WC-1052?

The customer is told this isn’t covered by warranty.

Denying will

  1. 1Mark the claim denied, in your name
  2. 2Email iris.tanaka@example.com the “Not covered” message, with your reason
  3. 3Lock the claim so its record can’t be rewritten