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Word

Outage

An outage is a stretch of time when the live app is not working for the people trying to use it.

Also called: down, downtime, an incident

Not slow, not missing a feature. Not working.

The word earns its place because it separates the two bad things that look identical from your desk. A change that failed on its way out usually leaves the previous version running happily, and that is not an outage. The app falling over at its own address is.

So the first question in a bad hour is never what went wrong. It is whether anybody outside this room can tell. Different answers, very different afternoons.

All words

Paste this first

Something broke

I just did this: <what you clicked or typed, in a few words>
This is what I got: <paste the error here, or drag in a screenshot>

I don't know what it means. Work out what went wrong and fix it. Then tell me in one plain sentence what was wrong and what you changed, and stop.

Is this really for you?

1 of 7 Where do you sell online?
2 of 7 Would you like software built around exactly how your business works?
3 of 7 When something in your software needs changing, how do you want that to happen?
4 of 7 Have you ever written code?
5 of 7 If something breaks, what kind of help do you need?
6 of 7 Do you pay monthly for an app where you only really use one or two of its features?
7 of 7 Building your app means using an AI assistant like Claude or ChatGPT on a paid monthly plan. Are you OK with that?