Word
CLI
A CLI is a program you run by typing its name and a few words, instead of clicking buttons.
Also called: command line, command-line tool
CLI stands for command-line interface: the same kind of program either way, except you type what you want instead of hunting through a menu for it.
Most of the tools underneath your project have no buttons at all, which is why you will be pasting commands rather than clicking.
You do not need to memorize any of them. What you need is to tell the difference between a normal report and a complaint, and paste the whole complaint, not your summary of it, into your agent. Commands get typed into the terminal.